melatiMobile Live Dealer Casino Platform with QRIS & e-wallet Deposit

Platform feature overview

melati is a mobile-first gaming platform designed for users in supported jurisdictions. We combine live-dealer casino tables with a comprehensive sportsbook, offering football markets, badminton, MotoGP, and esports alongside slot games and table games. Our platform supports eight major payment methods: DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and bank transfers via BCA, Mandiri, BRI, and BNI. Deposits are instant; withdrawals process within subject to verification depending on your chosen method. The interface is available in English and optimized for mobile devices. Account setup takes under subject to verification, and identity verification typically completes within 12 hours. We prioritize transparency—all game rules, withdrawal policies, and account features are published upfront. Our service is available only where local law permits; users are responsible for verifying compliance with their own jurisdiction's regulations.

Mobile experience

We offer native apps for both Android and iOS, available through the Google Play Store and Apple App Store. The web version works on any smartphone browser without installation. All three access methods sync your account balance, game history, and payment methods in real time. The mobile interface is designed for low-bandwidth connections, so games load quickly even on slower networks. The app includes push notifications for promotions, withdrawal confirmations, and live-match updates. You can manage your account, deposit, withdraw, and play all games directly from your phone. The app also stores your preferred payment method, so repeat deposits take just two taps. For users who prefer not to install an app, the web version offers identical functionality and requires no download.

Live casino and sportsbook sections

Our live casino features real dealers broadcasting from professional studios. Games include European roulette, blackjack, baccarat, Dragon Tiger, and Sic Bo. Each table has multiple camera angles and a live chat feature so you can interact with the dealer and other players. Tables operate 24 hours daily with varying minimum and maximum bet limits. The sportsbook covers football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also list badminton, MotoGP, basketball, tennis, and esports markets. Live scores update in real time, and selected matches include live streaming. Slot games include popular titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game displays its rules and payout structure before you play. All games use certified random-number generators to ensure fair outcomes.

Account security and privacy

All communication between your device and our servers uses 256-bit SSL encryption. Your password is hashed and never stored in plaintext. We require identity verification (KYC) before your first deposit to prevent fraud and money laundering. You upload a government-issued ID and a selfie; our team reviews these within 12 hours. Two-factor authentication is available for additional security. You can reset your password anytime from the login page; a reset link is sent to your registered email and expires after 24 hours. Your account data is stored on secure servers with regular backups. We do not share your personal information with third parties except as required by law. Payment details are processed through encrypted channels and never stored on our servers. You can request a data export or account deletion by contacting support.

Customer-support channels

We provide English-language support through multiple channels. Live chat is available 9 AM to 11 PM Jakarta time, seven days a week. Email support is available 24 hours; responses typically arrive within 4–8 hours during business hours. In-app help tickets let you describe your issue and track responses in real time. Our support team handles account questions, payment issues, game rules, withdrawal requests, and technical problems. We also publish an FAQ section covering common topics. For urgent issues outside business hours, you can submit a ticket and expect a response when our team returns. Support agents are trained to explain account features, payment methods, game rules, and withdrawal procedures in clear English. We aim to resolve most issues within one business day.