melatiPrivacy Policy
This page describes what we collect when you use melati and how we keep that data protected. We collect your email, phone number, and government ID only to verify your account and process your payments. We do not sell your data to third parties.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction details from your payment provider. We use this information to confirm your deposit and prevent fraud. Your payment details are encrypted and stored securely.
Our servers may sit outside your jurisdiction. We comply with data protection standards and use industry-standard encryption for all data in transit and at rest.
What We Collect and How We Use It
Account Information
We collect your name, email address, and phone number when you create a melati account. We use this information to verify your identity, send you account notifications, and help you recover your account if you forget your password.
Before your first withdrawal, we ask for a government ID (KTP, passport, or driver's license). We verify this document to comply with anti-money-laundering regulations and prevent fraud. We store your ID securely and do not share it with third parties except where required by law.
Payment Information
When you deposit on melati, we receive transaction details from your payment provider. This includes the amount, timestamp, and your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). We use this information to credit your account and prevent duplicate deposits.
We do not store your full payment credentials (card numbers, bank account numbers, or wallet passwords). Your payment provider handles this data directly. We only store a reference to your payment method so you can withdraw to the same account later.
Game and Transaction History
We log every game round, bet, and transaction on melati. This includes the game type, your stake, the outcome, and your balance change. We keep this history so you can review your account activity and dispute any round if needed.
We also log your login times and IP addresses for security purposes. This helps us detect unauthorized access and protect your account.
Cookies and Tracking
We use cookies to keep you logged in and remember your preferences (such as Low-Data Mode). These cookies are stored on your device and do not track you across other websites.
We do not use third-party tracking pixels or analytics that follow you outside melati. We do not sell your browsing data to advertisers.
Your Rights and Our Commitments
Data Access and Deletion
You can request a copy of all data we hold about you by contacting our support team via the in-app help menu. We will provide this information within a reasonable timeframe.
You can request deletion of your melati account and associated data. We will delete your personal information, but we may retain transaction records for legal and compliance purposes. Game history may be kept for dispute resolution.
Third-Party Processors
We use third-party payment processors to handle deposits and withdrawals. These processors have their own privacy policies and may store your payment information according to their standards. We recommend reviewing their policies.
We may also use third-party hosting providers to store our servers and databases. These providers are bound by confidentiality agreements and may not use your data for their own purposes.
Data Retention
We retain your account information for as long as your melati account is active. If you delete your account, we retain transaction records for legal compliance (typically 5–7 years) but delete your personal information within 30 days.
Game history and transaction logs are retained for dispute resolution and fraud prevention. We do not delete these records unless required by law.
- Data we collect
- Name, email, phone, government ID, payment method, game history, transaction logs, login times, IP addresses.
- How we use it
- Account verification, payment processing, fraud prevention, dispute resolution, security monitoring.
- Who we share it with
- Payment processors, hosting providers, legal authorities (if required by law).
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of melati after changes take effect means you accept the updated policy.
If you have questions about this privacy policy or how we handle your data, contact our support team via the in-app help menu. Our team responds during business hours (roughly 09:00–18:00 Jakarta time, Monday–Friday).
Jurisdiction and Legal Compliance
Our services are available only where local law permits. We comply with the data protection and privacy laws of the jurisdictions where we operate. If you are in a jurisdiction with specific data protection rights (such as GDPR), those rights may apply to your data.
We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of melati comply with their own jurisdiction's law.
Info
What melati Collects
When you create an account on melati, we ask for your email and a password. During verification, we request your phone number and a government ID (KTP, passport, or driver's license). We use your ID to confirm your identity before you can withdraw funds. We also store your deposit and withdrawal history to track your account balance and prevent fraud.
When you deposit via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, or bank transfer (BCA, Mandiri, BRI, BNI), we receive transaction details from your payment provider. We use this information to confirm your deposit and prevent fraud. Your payment provider—not melati—holds your banking credentials.
If you contact our support team, we keep a record of your message and our response. We may also collect information about your device (browser type, operating system) and how you use melati (which games you play, how long you stay on the site). We use this data to improve our service and fix technical problems.
How melati Protects Your Data
Our servers may sit outside your jurisdiction. We comply with data protection standards and use industry-standard encryption for all data in transit and at rest. Your password is hashed, which means we cannot read it ourselves. If you forget your password, we ask you to reset it rather than send it to you.
We do not share your personal information with third parties except when required by law or to process your payments. Your payment provider receives only the information necessary to complete your transaction. We do not store your full bank account details or credit card numbers on our servers.
If there is a data breach or security incident, we will notify you by email or in-app message within a reasonable timeframe. We recommend that you change your melati password immediately if you suspect unauthorized access to your account.
Deposits, Withdrawals, and Payment Flow on melati
DANA Deposit Process
When you deposit via DANA on melati, select DANA from the payment menu, enter your phone number, and confirm the transaction in the DANA app. We receive confirmation from DANA's servers and credit your melati balance immediately. If your deposit does not appear within a few seconds, check your DANA transaction history to confirm the payment went through on their end. Contact our support team if the deposit shows as completed in DANA but has not arrived in melati after waiting five minutes.
OVO, GoPay, ShopeePay, and LinkAja on melati
OVO and GoPay follow the same path as DANA. Select your preferred e-wallet from melati's payment menu, enter your phone number, and approve the payment in the app. ShopeePay and LinkAja work identically. QRIS lets you scan a QR code with any compatible app (DANA, OVO, GoPay, or your bank's app). Each e-wallet transaction settles almost instantly once you confirm in the source app. If you experience delays, your e-wallet app may have pending security checks; approve any notifications and return to melati to verify your deposit.
Bank Transfers (BCA, Mandiri, BRI, BNI)
Bank transfers via BCA, Mandiri, BRI, or BNI require you to provide our account details and your melati username as the reference line. Use your bank's app or website to initiate the transfer. Bank transfers may take a few hours to settle, depending on your bank's processing time and whether the transfer occurs during business hours. Once melati receives your transfer, we credit your account within one business day. If your bank transfer does not arrive within 24 hours, contact your bank's customer service to confirm it was sent. Then contact melati support with your bank's transaction reference number.
KYC Document Submission for melati Withdrawals
Before your first withdrawal on melati, we ask for a government ID (KTP, passport, or driver's license) to verify your identity. Upload a clear photo of the front and back of your document via the account settings menu. We check the document against your registered name and date of birth. If the information does not match, we will ask you to resubmit with a clearer image or a different document type. Once verified, you can withdraw to any of the payment methods you used for deposits. Verification typically takes one business day.
Withdrawal Troubleshooting on melati
If your withdrawal request is pending, check that your identity is confirmed (account settings → verification status). Confirm that you are withdrawing to a payment method you have previously deposited from. If you selected a bank transfer, verify that you provided the correct account number and that your bank is not blocking transfers to melati. Some banks have restrictions on gaming-related transactions; contact your bank if the transfer was rejected. melati cannot override your bank's security rules. If your withdrawal shows as completed in melati but has not arrived, wait one business day for your bank to process it. Check your bank's transaction history or contact your bank's support team.
melati on Mobile: PWA and Low-Bandwidth Support
melati works on any phone browser and loads quickly even on slower connections. We compress images and video streams to reduce data use. If you have a weak signal or slow 3G connection, the live-dealer video may buffer or pause briefly while we load the next frame. Slot games and sportsbook pages load with minimal graphics, so they work smoothly even on slower networks. You can also add melati to your home screen on Android or iOS to open it like an app without installing from an app store. This is called a progressive web app (PWA). Once added, melati launches faster and uses less mobile data on repeat visits.
Customer Support and Response Times on melati
Our support team responds during business hours (roughly 09:00–18:00 Jakarta time, Monday–Friday). Open the in-app help menu in melati, describe your issue, and we will follow up within one business day. Common issues include deposits not appearing (check your payment provider's transaction history first), withdrawal delays (verify your identity is confirmed and your bank is processing the transfer), and game crashes (try refreshing the page or clearing your browser cache). If you suspect fraud or unauthorized access to your melati account, change your password immediately and contact support right away. We will review your account for suspicious activity and advise you on next steps.
Data Retention and Your Rights
We keep your account data for as long as your melati account is active. If you close your account, we retain transaction records for seven years to comply with anti-money-laundering regulations. You have the right to request a copy of your personal data, correct inaccurate information, or ask us to delete your account. Submit a data request via the in-app help menu and we will respond within 30 days.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access melati from a jurisdiction where online gaming is prohibited, we may suspend or close your account without notice.