melati Legal Notice

We at melati operate an online gaming and sportsbook platform available only in jurisdictions where local law permits. This notice sets out our legal position, your responsibilities as a user, and how we handle access to our services.

Our services include live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, football and esports betting, and mobile-app access. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of melati comply with the laws of their own jurisdiction.

Service Availability and Jurisdiction

melati operates under the principle that our platform is available only where applicable law permits. We do not target users in jurisdictions where online gaming or sports betting is prohibited by law. If you access melati from a jurisdiction where such services are illegal, you do so at your own risk and in violation of local law. We accept no liability for your use of melati in any jurisdiction where it is unlawful.

We may restrict or suspend access to melati from certain countries or regions without notice. If your account is suspended due to jurisdiction restrictions, any funds in your account remain yours and may be withdrawn via your original deposit method, subject to verification.

Jurisdiction note: melati does not hold a gaming license for any specific country. Our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang must verify local regulations before using melati.

Account Eligibility and User Responsibility

To open an account on melati, you must be of legal age in your jurisdiction and not prohibited by law from using online gaming or sportsbook services. You are solely responsible for ensuring that your use of melati complies with all applicable laws, regulations, and local ordinances in your jurisdiction.

When you create an account, you provide your email, phone number, and government ID (KTP, passport, or driver's license) for verification. We use this information to confirm your identity and prevent fraud. You must provide accurate information. If we discover false or misleading details, we may suspend or close your account.

You agree that melati is not responsible for any legal consequences arising from your use of our platform in a jurisdiction where it may be prohibited. We do not provide legal advice. If you are unsure whether melati is legal in your location, consult a local legal professional before opening an account.

Payment Methods and Withdrawal Policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method is subject to your bank's or e-wallet provider's terms. melati is not responsible for delays, failures, or restrictions imposed by your payment provider.

Withdrawals are processed to the same payment method you used for your deposit. Bank transfers may take several hours to settle. E-wallet withdrawals typically appear within minutes. If a withdrawal does not arrive within the expected timeframe, check your payment provider's transaction history first. Contact our support team if the withdrawal shows as completed in melati but has not reached your account.

We reserve the right to request additional verification (such as a recent bank statement or proof of address) before processing large withdrawals. This is standard anti-fraud practice and helps protect your account.

Data Protection and Privacy

We collect your email, phone number, government ID, and payment details to verify your account and process transactions. We do not sell your data to third parties. Your data is encrypted in transit and at rest using industry-standard protocols. For full details on how we handle your information, see our privacy policy

Our servers may be located outside your jurisdiction. We comply with data protection standards and use SSL encryption for all communications between your device and melati's servers. If you have concerns about data handling, contact our legal team at the address below.

If you have questions about this legal notice, our terms, or your rights as a melati user, contact our support team via the in-app help menu or email. We respond to legal inquiries during business hours (Monday–Friday, roughly 09:00–18:00 Jakarta time).

This legal notice is subject to change at any time. We will notify you of material changes via email or in-app notification. Your continued use of melati after any change constitutes acceptance of the updated notice.

melati services are available only where local law permits. By using melati, you confirm that you have read and understood this legal notice and that your access and use comply with the laws of your jurisdiction.

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